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Effect of Work Stress on Work Life Balance: Moderating Role of Work-Life Support Organizational Culture in Sri Lanka Customs Department

Authors:

T.D. Weerasinghe ,

University of Kelaniya, LK
About T.D.
Department of Human Resource Management, Faculty of Commerce and Management Studies
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M.G.D. Dilhara

Sri Lanka Customs Department, Colombo, LK
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Abstract

This study was initiated with the primary objective of assessing the impact of work stress on work-life balance of custom officers serving for the Sri Lanka Customs Department. Further, to assess the moderating role of ‘work-life support organizational culture’ in the said context it was established as a secondary objective. The study is a basic research in which the researches attempted to answer a problem that is concerned with filling a contextual gap in the empirical knowledge. Deductive approach was predominantly applied, and the study is mainly explanatory. Hence, this was carried out as a cross-sectional, quantitative field-study among a sample of, randomly selected 200 custom officers. Primary data was collected through a standard questionnaire which has met the accepted standards of reliability and validity.

It is found that work stress has a significant negative relationship (r = -0.695) with work-life balance of custom officers. The direct impact (r2 = .476) of work stress on work life balance is also statistically significant (sig = 0.000) and which is further moderated (r2 = .481) by the prevailing culture in the context. Moreover, the culture in Sri Lanka Customs is identified as a work-life support culture in which employees are empowered adequately to manage multiple roles in their lives, though the job is highly stressful. So that, it is recommended to encourage and maintain such a culture continuously in the Customs Department to help employees to manage multiple demands and expectations deriving from rest of life other than work. Further, it is suggested that the policies and initiatives put forward to facilitate employees’ work-life balance in the organization to be reviewed and appropriately modified frequently, aligning with the organizational culture to obtain the maximum outcomes from such policies and initiatives.

How to Cite: Weerasinghe, T.D. and Dilhara, M.G.D., 2018. Effect of Work Stress on Work Life Balance: Moderating Role of Work-Life Support Organizational Culture in Sri Lanka Customs Department. Kalyani: Journal of the University of Kelaniya, 32(1-2), pp.46–69. DOI: http://doi.org/10.4038/kalyani.v32i1-2.26
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Published on 31 Dec 2018.
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